Privacy Policy - Strade Mobile Application
Last Updated: December 25, 2024
1. Introduction
Welcome to Strade ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Strade (the "App"). Please read this Privacy Policy carefully. By using our App, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide to Us
Account Information:
- Full name (first name and last name)
- Email address
- Phone number
- Password (encrypted and securely stored)
- Profile photo (optional)
KYC (Know Your Customer) Information:
- Identity documents (KTP/Passport/Driver's License)
- Document photos captured via camera or selected from gallery
- Economic profile information
- Verification status
Trading Information:
- Trading preferences and settings
- Economic profile data
- Investor account connections
- Trading history and transactions
Referral Information:
- Referral code (if applicable)
- Install referrer data (when you install via referral link)
2.2 Information Automatically Collected
Device Information:
- Device model and manufacturer
- Operating system version
- Device identifiers
- Screen resolution and display metrics
- Device language and locale settings
Usage Information:
- App usage patterns and features accessed
- Session duration and frequency
- Crash reports and error logs
- Performance metrics
Network Information:
- IP address
- Network type (WiFi, cellular)
- Connection quality
Install Referrer Data:
- Referral code from Play Store/App Store (if installed via referral link)
- Deep link referral information
2.3 Information from Third Parties
Authentication Services:
- Login credentials and authentication tokens
- Session management data
Payment Processors:
- Transaction details (if applicable)
- Payment method information (processed through secure third-party services)
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Account Management
- To create and manage your account
- To authenticate and authorize your access to the App
- To communicate with you about your account and our services
- To verify your identity through KYC processes
3.2 Service Delivery
- To provide trading features and market data
- To enable bot trading and automated strategies
- To process transactions and manage your wallet
- To connect your investor accounts (Forex & Crypto)
- To provide news, analysis, and market information
3.3 Referral Program
- To track referral installs and assign referral codes
- To credit referrals and manage referral rewards
- To generate shareable referral links
3.4 Communication
- To send you notifications about your account, trades, and important updates
- To provide customer support
- To respond to your inquiries and requests
3.5 Security and Safety
- To detect and prevent fraud, abuse, and security threats
- To verify device security and detect compromised devices
- To enforce our terms of service and policies
3.6 Improvement and Analytics
- To analyze usage patterns and improve our services
- To develop new features and functionality
- To troubleshoot technical issues
3.7 Legal Compliance
- To comply with applicable laws and regulations
- To respond to legal requests and court orders
- To protect our rights and the rights of our users
4. Data Storage and Security
4.1 Storage Location
Your personal data is stored on secure servers. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
4.2 Security Measures
- Encryption: Sensitive data, including passwords and authentication tokens, are encrypted using industry-standard encryption methods
- Secure Storage: Authentication tokens and credentials are stored in secure storage (Android KeyStore / Secure Enclave on iOS)
- SSL/TLS: All data transmission uses SSL/TLS encryption
- Access Controls: Access to personal data is restricted to authorized personnel only
- Regular Security Audits: We conduct regular security assessments and updates
4.3 Data Retention
- Account Data: Retained while your account is active and for a reasonable period after account closure for legal and regulatory compliance
- Transaction Data: Retained as required by financial regulations (minimum 5–7 years)
- KYC Documents: Retained as required by regulatory authorities
- Logs and Analytics: Retained for a limited period for security and debugging purposes
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
- Cloud hosting and data storage providers
- Payment processors
- Analytics providers
- Customer support services
- Notification services
5.2 Legal Requirements
- Court orders or legal processes
- Government requests
- Regulatory investigations
- Protection of rights, property, or safety
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5.4 With Your Consent
We may share your information with your explicit consent or at your direction.
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Correction
- Access your personal data stored by the App
- Update or correct your account information
- Request a copy of your data
6.2 Account Deletion
- Request deletion of your account and associated data
- Note: Some data may be retained for legal or regulatory compliance
6.3 Data Portability
Request a copy of your data in a portable format.
6.4 Opt-Out Options
- Disable push notifications in app settings
- Withdraw consent for non-essential data processing
- Opt out of marketing communications (if applicable)
6.5 How to Exercise Your Rights
To exercise these rights, please contact us through:
- In-app customer service feature
- Email support (contact details in app)
- Account settings within the App
7. Third-Party Services
Our App may integrate with third-party services, including:
- Trading Platforms: For Forex and Crypto trading connections
- Payment Processors: For payment transactions
- Analytics Services: For app performance and usage analytics
- Cloud Services: For data storage and hosting
These third-party services have their own privacy policies. We encourage you to review their privacy policies to understand how they handle your information.
8. Children's Privacy
Our App is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy in the App
- Updating the "Last Updated" date
- Sending notifications for significant changes
Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: official@strade.co.id (to be updated with actual contact email)
- In-App: Customer Service feature in Profile section
- Address: Menara Anugrah, Lt. 11 Jl. Mega Kuningan, Lot 8.6 - 8.7 Kuningan Timur, Setia Budi Jakarta Selatan 12950 Indonesia
Note: This Privacy Policy is subject to local regulations and may be supplemented by additional privacy notices for specific jurisdictions.